Emotional intelligence is defined as “one’s ability to know, feel and judge emotions in cooperation with a person’s thinking process for behaving in a proper way, with ultimate realisation of happiness in him and in others”.
Like general intelligence, emotional intelligence is also developed in a person by birth. Normal development of emotion leads to healthy life, but too much variation in emotional level damages the individual’s life.
The level of emotion in a person is called Emotional Quotient (EQ). This can be obtained by using emotional intelligence tests, same way as we assess the IQ of a person.
The success of a person in his job or profession depends not only on his IQ, but also on his EQ. The nurse with high emotional quotient can identify and perceive her emotions and of others like patients easily through face reading, bodily language, voice tone, etc.
She can have a proper understanding of the nature, intensity and outcomes of her emotions. High EQ also helps the nurse to exercise proper control and regulation over the expression and use of emotions in dealing with her and others, so as to promote harmony and peace.
Hence, it is very important for nurses to develop a high level of emotional intelligence because; they come across many emotional situations in their duties. They see the suffering of patients from many serious diseases, death of patients, and the sorrowfulness of the relatives with patients.
Many times she will come across the situations which lead to a lot of anxiety, tension, anger, etc. To deal with such emotional situations effectively and to have proper control over her emotions, the nurse should have a high level of emotional intelligence.
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